Overview: Wait listing is a registration tool that allows a student to add themselves to a waitlist on a class that has met its maximum enrollment limit. This eliminates the need to request a registration override permit for a closed class and gives a student the opportunity to register for a closed class when a seat becomes available. How it works: 1. When seat becomes available, an email notification is sent to the student who is next in line on the waitlist. The student has exactly 18 hours, including weekends and other days the college is closed, to register for the course. If a student is no able to register online due to holds or other reasons, registration can be done in person in the Enrollment Center. If the notification is received less than 18 hours before the start date of the session, registration must be completed by midnight before the start date. 2. If the student does not register within the 18-hour period, they will be dropped from the waitlist and the next student is notified. 3. The Schedule link in the Registration page in my Tri-C space will display the student's waitlisted courses and their position in line for the class. 4. Wait listing is valid up to the last day to add a course (same as the registration period). After that date, the waitlist information is removed from both the course and the student's record. General Guidelines: 1. Waitlisting is only available for courses that are (1) Schedule Type A (Lecture) or O (Combination, which is a lecture and a lab combined) or E (Special Lab), and (2) in parts of term 1, A, B, O (Fall and Spring) and 1, J, K, L (Summer). A notation will appear on the course search page for courses that are waitlisted. 2. Wait listing is done on a first-come, first-serve basis. 3. Wait listing is not a registration into the class and does not mean the student is registered in that class. It does not guarantee a seat. 4. Wait listing does not offer any special registration privileges. It does not override co-requisites, pre-requisites, links, time conflicts, and class restrictions such as major. Students still have to meet the qualifications required to enroll in the class and must pay or make arrangements to pay for the class according to established procedures. 5. Override permits will not be given on closed classes that have been set up with the waitlist option. Students must add themselves to the waitlist. 6. Students can add themselves to more than one waitlist. Document Information Date Author Changes 07/26/2024 Mayara Sant'Anna de Souza - Document converted to FS solution. 02/20/2025 Cindy Shick - Document reviewed.

Overview: Early Alerts is a feature that allows instructors to easily note their observations/concerns about a student in class. When submitted, the information will be forwarded to the Student Support Specialists on campus so they can gather the resources to assist the student and help them succeed at Tri-C. Who to Contact: The time period that Alerts can be entered or reviewed, along with the issues and recommendations, is determined by the Associate Dean of the Academic Division. Contact that individual if you have questions. For technical assistance, contact Customer Care Technical Support. Instructions: 1. Log into my Tri-C space. 2. Access the Early Alert card. 2.1 Click the icon. 3. Key in/Write your information. Required fields will be indicated. Additionally, it is recommended that you use Microsoft Edge, Google Chrome, or Firefox as your browser when submitting this report. 4. In the Involved Parties section, enter the Student Information for the student you are referring for an Early Alert. 4.1 To add more than one student, click Add Another Party. 5. In the Area of Concerns, check all the options that apply and answer the additional questions. Required questions will be indicated. 6. Upload Supporting Documentation if necessary. 7. Check Email me a copy of this report if you would like a copy. 8. Click Submit. Document Information Date Author Changes 07/26/2024 Mayara Sant'Anna de Souza - Document converted to FS solution. 02/20/2025 Cindy Shick - Document reviewed.

The best way to report a suspicious or phishing email is to use the Phish Alert Button (PAB). PAB is available in the installed version of Outlook, the web version of Outlook, and the mobile app version of Outlook. Installed Version In the installed version of Outlook, you can find the Phish Alert Button at the right of the ribbon menu. Web Version The web interface adapts to the resolution, window size, text size, which decides which icons are shown. If there is sufficient space, you will see the Phish Alert icon which has a white envelope with an orange fishhook. If there is limited space you will not see the PAB. To find it, click the 3 dots to the right of the sender (not the 3 dots on the top ribbon), then Apps, and you will find the Phish Alert button: Mobile Version In the Outlook mobile app on both iOS and Android, you can find the PAB by opening a message and tapping the three dots to the right of the sender. (Note: These are not the dots next to the icons, which bring up a different menu.) You may need to pull the menu up to see the options if they are off-screen.

Please see the attached document for configuring Outlook mobile! Please note, ITS can only provide technical assistance with connecting your device to Cuyahoga Community College’s email services. If your device fails to connect and your cell phone provider cannot help to resolve the issue, you may need to return the device to default settings. These documents and technical assistance are provided without guarantee. ITS is NOT responsible for any data loss during the configuration process.

Overview: The Course Exception Form is specifically used for requesting exceptions like course substitutions or waivers. The form cannot be used for overriding prerequisites requirements. Instructions: 1. Log into My Tri-C Space and navigate to the Counseling Resources KWeb 2. Click on the “Course Exception Form” link. 3. The form will open in a new browser. 4. Read the Instructions page and check the “I have acknowledged the information above” box to continue to the next page to fill out the form. Submitter Information: 1. Submitter information will auto populate with the submitter’s S number, First Name, Last Name, Email Address, Phone #, and Title Student Information: 1. Enter the student’s S# in the first field titled “S Number” and click tab. Wait 6-8 seconds, and the next seven fields will autofill. 2. Choose the student’s catalog year; if the student has a CIF (Catalog In Force), select “CIF Exception Petition” and enter the CIF Catalog Year in the field that opens. 3. Choose a Certificate or Degree Type that the exception is to be applied. 4. An Exception Major field will open where you can choose the exception major. 5. If additional certificates/degrees need to have this exception applied, check the “Add Additional Majors” check box and a free-fill box will open where this information can be entered. 6. Check Yes or No for “Apply to all Embedded Certificates?” if the exception should be applied to all embedded certificates underneath the Major (for ex.: Major: Accounting; Embedded Certificates: Bookkeeping, Tax Preparation). 7. Check Yes or No for “Current Petition to Graduate on File?” Exception Information: 1. Check which exception type is needed: Substitution: One-to-One, Waiver, Substitutions: Multiple a. Substitution: One-to-One: This type is for a single course replace a single course (requirement on the Degree Works requirement). b. Waiver: This type is for waiving single or multiple course requirements, as well as general education requirements. c. Substitutions: Multiple: Single course for multiple courses (multiple requirements on the Degree Works requirement). For example: ENG T100 for ENG 1010 and ENG 1020 Multiple courses for a single course or single general education area (single requirement on the Degree Works requirement). For example: ENG T10C and ENG T20C for ENG 1020 Multiple courses for multiple courses (multiple requirements on the Degree Works requirement). For example: ENG T100, ENG T10C, ENG T200 for ENG 1010 and ENG 1020 Substitution: One-to-One: 1. Check Substitution: One-to-One in the Exception Information section. 2. Navigate to the Substitution: One-to-One Section 3. Choose Substitution Type: Tri-C Course: Replace a Tri-C course requirement w/another Tri-C Course. Transfer Course: Replace a Tri-C course requirement w/a Transfer Course. General Education Requirement, Tri-C Course: Replace gen ed requirement w/a Tri-C Course). General Education Requirement, Transfer Course: Replace gen ed requirement w/a Transfer Course. Quarter/Deleted Course(s) Tri-C Course 1. In the CHANGE row, choose a Tri-C subject and then navigate to the Tri-C Course Number and choose the course number and click tab. 2. The remaining two fields, Tri-C Course Name and Hours will autofill within 6-8 seconds. 3. Navigate to the TO row, and complete number 1 above. 4. List any comments, if necessary, in the comments box. 5. Check the “Course in Progress” box if the course in the TO row is in progress. This allows the Registrar’s Office to alert Financial Aid for CPOS reasons. 6. If there is another exception with the same reviewing Associate Dean, check “Add Another Exception” and choose the Substitution: One-to-One Substitution Type. If the Exception Information is different than Substitution: One-to-One, navigate back to the Exception Information block and choose the desired exception type. Transfer Course 1. In the CHANGE row, choose a Tri-C subject and then navigate to the Tri-C Course Number and choose the course number and click tab. 2. The remaining two fields, Tri-C Course Name and Hours will autofill within 6-8 seconds. 3. Navigate to the TO (TRI-C Equivalency) row and enter the Tri-C Subject, Crse #, Course Name and Tri-C Hours. 4. Navigate to the “Enter Transfer Course” row and enter the transfer crse (subject and number), course name, hours, and transfer institution as it is listed on the transfer institution’s transcript. This allows the registrar’s office the ability to choose the correct transfer course when processing exceptions. 5. List any comments, if necessary, in the comments box. 6. If there is another exception with the same reviewing Associate Dean, check “Add Another Exception” and choose the Substitution: One-to-One Substitution Type. If the Exception Information is different than Substitution: One-to-One, navigate back to the Exception Information block and choose the desired exception type. General Education Requirement, Tri-C Course: 1. In the CHANGE row, choose the General Education Area. 2. In the TO row, choose a Tri-C subject and then navigate to the Tri-C Course Number and choose the course number and click tab. 3. The remaining two fields, Tri-C Course Name and Hours will autofill within 6-8 seconds. 4. List any comments, if necessary, in the comments box. 5. Check the “Course in Progress” box if the course in the TO row is in progress. This allows the Registrar’s Office to alert Financial Aid for CPOS reasons. 6. If there is another exception with the same reviewing Associate Dean, check “Add Another Exception” and choose the Substitution: One-to-One Substitution Type. If the Exception Information is different than Substitution: One-to-One, navigate back to the Exception Information block and choose the desired exception type. Image Caption General Education Requirement, Transfer Course 1. In the CHANGE row, choose the General Education Area. 2. In the TO (TRI-C Equivalency) row, enter the Tri-C Subject, Crse #, Course Name and Tri-C Hours. 3. Navigate to the “Enter Transfer Course” row and enter the transfer crse (subject and number), course name, hours, and transfer institution as it is listed on the transfer institution’s transcript. This allows the registrar’s office the ability to choose the correct transfer course when processing exceptions. 4. List any comments, if necessary, in the comments box. 5. If there is another exception with the same reviewing Associate Dean, check “Add Another Exception” and choose the Substitution: One-to-One Substitution Type. If the Exception Information is different than Substitution: One-to-One, navigate back to the Exception Information block and choose the desired exception type. Quarter/Deleted Course(s) 1. In the CHANGE row, enter the Tri-C Course or Gen Ed Requirement 2. In the TO row, enter the Quarter or Deleted Course(s) 3. List any comments, if necessary, in the comments box. 4. If there is another exception with the same reviewing Associate Dean, check “Add Another Exception” and choose the Substitution: One-to-One Substitution Type. If the Exception Information is different than Substitution: One-to-One, navigate back to the Exception Information block and choose the desired exception type. Waiver 1. Check Waiver in the Exception Information section. 2. Navigate to the Waiver Section 3. Choose Waiver Type: Waive Course/Hours Waive General Education Requirement Waive Course/Hours 1. Enter the Tri-C Course and hours 2. List any comments, if necessary, in the comments box. 3. If there is another exception with the same reviewing Associate Dean, check “Waive another course or requirement” and choose from the Waiver Type drop-down. If the Exception Information is different than Waiver, navigate back to the Exception Information block and choose the desired exception type. Waive General Education Requirement 1. Choose the General Education area from the drop-down 2. Choose the number of hours to be waived. 3. List any comments, if necessary, in the comments box. 4. If there is another exception with the same reviewing Associate Dean, check “Waive another course or requirement” and choose from the Waiver Type drop-down. If the Exception Information is different than Waiver, navigate back to the Exception Information block and choose the desired exception type. Substitutions: Multiple 1. Check Substitution: Multiple in the Exception Information section. 2. Navigate to the Substitution: Multiple Section 3. Choose from the “Change course(s) or general education requirement” drop-down: Tri-C Course General Education Requirement Tri-C Course 1. In the CHANGE row, choose a Tri-C subject and then navigate to the Tri-C Course Number and choose the course number and click tab 2. The remaining two fields, Tri-C Course Name and Hours will autofill within 6-8 seconds. 3. If the exception requires another course in the CHANGE section, check “Add Course”; Up to five courses can be added to the CHANGE section. 4. Navigate to the checkbox “Click here to add TO course(s)” and check to move to the next section. 5. Choose from the “To course(s) or general education requirement” drop-down. Tri-C Course General Education Requirement Quarter/Deleted Courses Transfer Course TO Tri-C Course 1. Choose a Tri-C subject and then navigate to the Tri-C Course Number and choose the course number and click tab. 2. The remaining two fields, Tri-C Course Name and Hours will autofill within 6-8 seconds. 3. List any comments, if necessary, in the comments box. 4. Check the “Course in Progress” box if the course is in progress. This allows the Registrar’s Office to alert Financial Aid for CPOS reasons. 5. If the exception requires another course in the TO section, check “Add Course”; Up to five courses can be added to the TO section. General Education Requirement 1. Choose a General Education Area from the drop-down. Quarter/Deleted Course(s) 1. Enter a quarter or deleted course(s) in the field. 2. If another quarter or deleted course needs to be added, check “Add Quarter/Deleted Course”; Up to five courses can be added to this section. Transfer Course 1. In the TO row, enter the Tri-C subject, crse #, course name, and hours. 2. Navigate to the “Enter Transfer Course” row and enter the transfer crse (subject and number), course name, hours, and transfer institution as it is listed on the transfer institution’s transcript. This allows the registrar’s office the ability to choose the correct transfer course when processing exceptions. 3. If another transfer course needs to be added, check “Add Another Transfer Course”; Up to five courses can be added to this section. General Education Requirement 1. Enter the General Education Area 2. Next navigate to the checkbox “Click here to add TO course(s)” and check to move to the next section. 3. Choose from the “To course(s) or general education requirement” drop-down. Tri-C Course General Education Requirement Quarter/Deleted Courses Transfer Course 4. Follow the same steps as the CHANGE Tri-C Course. Supporting Documents 1. If there are any supporting documents that the Dean will need for a part of the review process, click on “Attach file” and upload the document. 2. If the document should be retained in the student’s One Record, check “Import supporting documents to student record” Associate Dean Contact Information 1. Enter the Associate Dean’s First Name, Last Name, Email Address, Campus, and School. Submitter Signature 1. Click on the red box “click to sign” and click “Submit Form” Associate Dean View 1. The Associate Dean will receive an email informing them of a course exception that needs their attention and review. Upon clicking on the link in the email, the form will open in a new browser. The following is required of the Associate Dean in order for the form to move forward to the next participant in the workflow, the registrar’s office. Associate Dean Decision: Choose Approved or Denied in the “Associate Dean Decision” drop-down for the exceptions listed on the form. Associate Dean Signature: Click on the red box “click to sign” and click “Submit Form” Registrar’s Office View 1. The registrar’s office will receive an email informing them of a course exception that needs their attention and processing. Upon clicking on the link in the email, the form will open in a new browser. The following is required of the registrar in order for them form to be moved to the “processed” queue and be imported into the student’s One Record. Processed Checkbox: Check the “processed” checkbox Registrar Signature: Click on the red box “click to sign” and click Submit. Returning the Form The Associate Dean and registrar’s Office can return the form to the prior participant should there be errors or discrepancies on the form. An email will be sent to the participant with a note from the participant returning the form. Corrections can be made, or a new form filled out and then it can be moved back through the workflow for completion. Please Note: The form uses SSO (Single Sign On) when accessing forms. This means that if a user is currently logged in to MTCS, then the form will automatically open under the user’s name. If the user is not signed onto MTCS, then the form will open a sign-on to Tri-C and activate SSO. Then the form will open upon finishing the log-in. It is important to note that only the individual(s) that received the email with the form link can open this link, it cannot be transferred to another individual or an error will appear for that individual and the form cannot be opened. One Record The form will be imported and indexed daily at 5:30pm into the student’s One Record. Document Information Date Author Changes 02/18/2025 Jasmine Stumpp - Original document created.

Please see the attached document for configuring Outlook mobile! Please note, ITS can only provide technical assistance with connecting your device to Cuyahoga Community College’s email services. If your device fails to connect and your cell phone provider cannot help to resolve the issue, you may need to return the device to default settings. These documents and technical assistance are provided without guarantee. ITS is NOT responsible for any data loss during the configuration process.

Practice HOVER Hover to Discover Hover the mouse cursor over a link, without clicking, to see where it leads. Look for discrepancies. Look for unusual sites. Compare message context (sender) to website. Gain awareness by doing this every time. Observe Context Look for red flags: Bad grammar or spelling. Out-of-character content. Urgency. Action required to avoid negative consequences. Do you know why you are receiving the email? Is the sender requesting that you take some action? Are there attachments or links? Verify Sender Identify different parts of email address. Is there a mismatch? Do you know the sender? Do you normally receive emails from this person? Educate Educate yourself by taking training modules in COMPASS Learn preferred way to report suspicious emails. Learn the difference between spam and phishing. Learn the dangerous email actions. Refer to “Social Engineering Red Flags” handout. Report Report suspicious emails to the security team. Use the “Phish Alert” button:

I got a new device and/or phone number. How do I update/change my MFA enrollment settings? In order to self-update your MFA settings, you will need to be able to login, including MFA. This is why it is important to enroll multiple methods, so you can still get in to self-update enrollment. If you are unable to login because you no longer have a valid MFA method, you will need to call the helpdesk at 216-987-4357 for assistance. MFA Enrollment Considerations Please configure more than one option if possible. This ensures you have multiple ways to get access and can update your MFA registration when you get a new device or phone number. A non-voice call method is preferred when possible as the automated call could be blocked or ignored by cell phone do not disturb or other settings. We recommend adding all options available to you: Cell phone (for voice and SMS text message codes) Home phone, if you have a separate home phone (for voice) Office phone (for voice) Microsoft Authenticator App install on your cell phone (for offline rotating codes and push notification) Microsoft Authenticator App install on a tablet such as an iPad if you have one (for offline rotating codes and push notification) Changing MFA Settings and Enrollments Should you need to change or update your MFA settings: Navigate to https://aka.ms/MFASetup and log in. You may be required to pass an MFA check before proceeding. This is one example of why it is important to have multiple methods enrolled. Once logged in, you can change, add, or delete add sign-in methods. You can also change your default sign-in method. We highly recommend adding multiple methods, such as a home phone, cell phone, work phone, and the mobile app. You can CHANGE or DELETE a method by clicking the applicable word next to the method you want to change or delete. You can ADD a sign-in method by clicking “+ Add sign-in method” You can change your default sign-in method by clicking CHANGE to the right of “Default sign-in method”.

To request a modification or enhancement to my Tri-C space, please use the System Modification/Enhancement form. In your request, please provide detailed information about the changes you desire. You may also upload any supporting documentation.

To request a modification or enhancement to a Banner application, please use the System Modification/Enhancement form. In your request, please provide detailed information about the changes you desire. You may also upload any supporting documentation. Banner Applications include: Accounts Receivable Employee Self-Service Faculty Self-Service Finance Finance Self-Service Financial Aid General Human Resources Position Control Recruit Registration Self-Service Student Student Self-Service