Student Multi-factor Authentication (MFA) Initial Enrollment Instructions
If you need to reset your MFA methods because you do not have access to any of your methods, please visit Reset MFA.
Verification Options
You will set up one verification method first. You can add more later.
Verification Method
What it Looks Like
Phone
Supports:
-
Text messages
- Confirmation automated calls
Authenticator App for Android and iOS
Supports:
- Typing numbers from computer into mobile app
(data connection required)
- Typing number from mobile app into computer
We recommend using the phone (text message or voice) method first. It’s the easiest to set up and will continue to work if you switch phones as long as you keep the same number. These instructions will lead you through the setup process.
MFA Enrollment
When you access a Tri-C web app, such as my Tri-C space, you will be asked to log in. From the login page, enter your username. It should be in this format: S- number@acad.tri-c.edu
Enter your password.
You will see “More information
required.” Click “Next.”
From the “Keep your account secure” screen, click “I want to setup a different method.”
Select “Phone” from the “Choose a method” drop-down box. Click "Confirm."
Select the “Country Code” and type in your phone number. Select whether you want a text message or phone call.
If you select “Text,” you will see a screen asking you to enter the number texted to you. Type it in and click “Next.”
You will see a screen showing your SMS was verified. Click “Next.”
Click “Done.”
Add Additional Enrollments (HIGHLY recommended)
Adding additional enrollment methods gives you more flexibility in case one or more methods are unavailable. For example, if you do not have a phone signal or Wi-Fi, you can use the Microsoft Authenticator app time-based rotating code. Or if your phone breaks, you can use a home or work phone.
Option 1
To add additional phones, select “Alternate phone” or “Office phone” and follow the steps on the screen.
Option 2
Download and set up the Microsoft Authenticator App. Follow links below or scan the QR codes to get the official app.
You must link the app to your account. Go to htps://aka.ms/mfasetup on your computer. If you do this right after setting up MFA, you should still be signed in. Click “Add sign-in method.”
To add the Authenticator app as an additional enrollment method, select “Authenticator app” and click “Add.”
At this point, you should have the Authenticator app installed. Click “Next.”
Click “Next” again.
Open the Authenticator app on your device. If it asks you for permission to allow notifications, click “Allow."
- If you accept the privacy policy, click “Accept.”
- Click “Continue.”
- Click “Add work or school account.”
- Click “Scan a QR code.” The app will need to use your camera to scan the code. Click “Only this time” to allow it to scan.
- Scan the QR code on your screen (not the one in these instructions). If you cannot scan the QR code, click “Can’t scan image” for an alternate method.
Once your phone scans the QR code, it will add the entry “Cuyahoga Community College.”
Now you need to connect the app on the computer or device you have been using to set up the additional enrollment option.
- Click “Next.”
- It will now test the connection. Type the number from your computer screen into the the Authenticator app on your phone or device.
After successfully entering the number, you should see a screen saying the notification was approved.
Click “Next.”
You have now connected the app. Click
“Done.”
Optional Step: Change your default sign-in method
This is optional. Your default sign-in method will be prompted when you log in. You can choose a different method, but the default will occur first.
From the screen (htps://aka.ms/mfasetup), click “Change” to the right of “Default sign-in method.”
Select the new default method (call, text, app notification or app rotating code).
Click "Confirm."
