Student Multi-factor Authentication (MFA) Initial Enrollment Instructions
If you need to reset your MFA methods because you do not have access to any of your methods, please visit Reset MFA.
Verification Options
You will set up one verification method first. You can add more later.
Verification Method
What it Looks Like
Authenticator App for Android and iOS
Supports:
- Typing numbers from computer into mobile app
(data connection required)
- Typing number from mobile app into computer
Phone
Supports:
-
Text messages
- Confirmation automated calls
We recommend using the Authenticator App method first. It’s the easiest to set up and will continue to work if you switch phones as long as you keep the same number. These instructions will lead you through the setup process.
MFA Enrollment
When you access a Tri-C web app, such as my Tri-C space, you will be asked to log in. From the login page, enter your username. It should be in this format: S- number@acad.tri-c.edu
Enter your password.
You will see “Let's keep your account secure.” Click “Next.”
From the “Install Microsoft Authenticator” screen, click “Next.”
Download and set up the Microsoft Authenticator App. Follow links below or scan the QR codes to get the official app.
Click “Next” again.
Open the Authenticator app on your device. If it asks you for permission to allow notifications, click “Allow."
- If you accept the privacy policy, click “Accept.”
- Click “Continue.”
- Click “Add work or school account.”
- Click “Scan a QR code.” The app will need to use your camera to scan the code. Click “Only this time” to allow it to scan.
- Scan the QR code on your screen (not the one in these instructions). If you cannot scan the QR code, click “Can’t scan image” for an alternate method.
Once your phone scans the QR code, it will add the entry “Cuyahoga Community College.”
Now you need to connect the app on the computer or device you have been using to set up the additional enrollment option.
- Click “Next.”
- It will now test the connection. Type the number from your computer screen into the the Authenticator app on your phone or device.
After successfully entering the number, you should see a screen saying the notification was approved.
Click “Next.”
Please visit https://aka.ms/mfasetup to set up additional methods.
Add Additional Enrollments (HIGHLY recommended)
Please visit https://aka.ms/mfasetup to configure and add additional methods. Adding additional enrollment methods gives you more flexibility in case one or more methods are unavailable. For example, if you do not have a phone signal or Wi-Fi, you can use the Microsoft Authenticator app time-based rotating code. Or if your phone breaks, you can use a home or work phone.