Reset a User's Password in Recruit
Overview:
Primarily used by Recruiters/Processors to allow user access to accounts once identification has been verified. Effectively skipping the traditional route of email reset. Additionally allows one to adjust Reset password flags or locked accounts.
Instructions:
1. Go to Settings > Settings Home in the Console.
2. Click External User Authentication.
3. Search for the user you want to reset via their email address. Double-click the user's associated email address to retrieve account details.
4. Give the user a new temporary password and click reset password.
Upon user logging in, it will prompt them to create a new password for their account.
Document Information
Date
Author
Changes
07/05/2024
Jeff Colen
- Original document created.
07/05/2024
Mayara Sant'Anna de Souza
- Document converted to FS solution.
8/28/2024
Timothy Davis
- Document reviewed & review date applied